In our years building decision intelligence models for domains like banking, telecom, and more, the project that I am most proud of is the work that we did for Liberia in collaboration with The Carter Center.
The basic idea: countries are complex systems. Understanding how to recover after a conflict or disaster can be a particular challenge. Decision makers often end up working accidentally at cross purposes, due to shared, but invisible, mental models of a situation. This often produces unintended negative consequences. Continue reading