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Daily Archives: November 24, 2016

Death by proxy

“This year, our priority is customer experience.  Everything we do must connect to that.”

“We’ll upgrade the network in a neighborhood when the bandwidth utilization exceeds 80%.”

“I’m going to get rich, then I’ll be happy.”

Good ideas, on the surface.  Problem is: they’re often wrong.

And they share a common thought pattern: the use of a proxy—a substitute—for what we actually care about.

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