In Part 2 of this article, I described why it’s particularly challenging for people to take the right actions in the face of the coronavirus. Now I’ll show you the solution. The solution “…The...
In Part 1 of this article, I described the general problem of making decisions in complex environments, along with a decision I made in the face of the coronavirus. Here, I’ll show you how...
“Democracy depends on an informed populace. Yet the world is now a complex system, so we must democratize technology that helps us make good decisions, despite the complexity. This is now possible, and just...
Please take a careful look at the above diagram (it is a simple Causal Decision Diagram (CDD), as described in Link). It is, by my understanding, one of the most important patterns we face...
Are we getting dumber? Or is stuff just harder? Both are true. Between-silo problems are the new bottleneck. We’re inundated with information, so we take cognitive short cuts. And “wicked” problems keep getting...
When asked “who created Apple?”, it’s tempting to say Steve Jobs did it. The truth is that, although he may have been necessarily, he was not sufficient. Similarly Bill Gates, who (as Malcolm Gladwell...
Inattention to critical knowledge is an old problem. Lessons are forgotten, near misses are ignored, caution is dismissed, disasters result. Titanic. Bhopal. AIG. Katrina. Fukushima. And on and on. Knowledge Management (KM) is supposed...
A couple of years ago, I was honored to be invited to help with a US government budget. My team and I would fly to Washington, take the metro into Union Station, and meet...
Cause-and-effect links live at the heart of complex systems. And understanding them means we can go beyond historical data to understand situations we haven’t faced before, using piecewise causal links from the past to...
