Responsibility, authority, and insanity
So this is pretty basic. But it’s huge. Problem: You are working at a bank and have been tasked with developing a new customer care program. You’re making good progress, and reach out one...
Category: Levers
Artificial intelligence and human limits
Are we getting dumber? Or is stuff just harder? Both are true. Between-silo problems are the new bottleneck. We’re inundated with information, so we take cognitive short cuts. And “wicked” problems keep getting...
Decision intelligence for data center disaster planning
Much of the world’s information is handled in data centers: nondescript on the outside, indoors you’ll find a din of humming machine in acres of racks. If an earthquake or other natural disaster should...
It’s a mystery
There’s a scene near the beginning of the Oscar-winning Shakespeare in Love: The theatres, we have heard, are all closed by the plague. And then: HENSLOWE: Mr. Fennyman, let me explain about the theatre...
Beyond Data (part 2): Big-O snowballs, copycats, and super levers
As computer scientists, one of our first lessons is about “big O” complexity of software. It’s used to understand the expected time for a program to run. “Big O” theory tells us that it’s...
Decision lever visualization: an animated review
Since thinking so much about levers in the last two posts, I’ve also been pondering the variety of levers I’ve built and seen, and the different purposes they serve in a decision model. ...
Top-ten decision lever best practices
“We need to win more work,” says the CEO. “Can you think through how we could lower our prices to become more attractive to our customers?” A good decision engineer can’t help but ask...
Baby steps
It’s not easy selling into an emerging market, no matter how important it is. We won two projects in the last week or so. In both cases, the customer hadn’t heard of decision intelligence before talking...
About Levers
I’m going to write a series of posts about the core elements of a decision model. This one’s about Levers: simulations of things you can change as you make the decision. We might also have...
