In Part 1 of this article, I described the general problem of making decisions in complex environments, along with a decision I made in the face of the coronavirus. Here, I’ll show you how...
“Democracy depends on an informed populace. Yet the world is now a complex system, so we must democratize technology that helps us make good decisions, despite the complexity. This is now possible, and just...
Please take a careful look at the above diagram (it is a simple Causal Decision Diagram (CDD), as described in Link). It is, by my understanding, one of the most important patterns we face...
Lately, I’m surrounded by dogs: mostly service dogs, who are able to learn sophisticated behaviors and help their handlers in miraculous ways. And so I’ve been reading a bit of dog training theory. Surprisingly,...
Organizations like the Millennium Project, certain government agencies, companies from the smallest to large transnationals, and the United Nations have recognized that, in a complex world, the risk of decisions that lead to unintended...
“This year, our priority is customer experience. Everything we do must connect to that.” “We’ll upgrade the network in a neighborhood when the bandwidth utilization exceeds 80%.” “I’m going to get rich, then I’ll...
So this is pretty basic. But it’s huge. Problem: You are working at a bank and have been tasked with developing a new customer care program. You’re making good progress, and reach out one...
Are we getting dumber? Or is stuff just harder? Both are true. Between-silo problems are the new bottleneck. We’re inundated with information, so we take cognitive short cuts. And “wicked” problems keep getting...
When asked “who created Apple?”, it’s tempting to say Steve Jobs did it. The truth is that, although he may have been necessarily, he was not sufficient. Similarly Bill Gates, who (as Malcolm Gladwell...
Much of the world’s information is handled in data centers: nondescript on the outside, indoors you’ll find a din of humming machine in acres of racks. If an earthquake or other natural disaster should...
