Inattention to critical knowledge is an old problem. Lessons are forgotten, near misses are ignored, caution is dismissed, disasters result. Titanic. Bhopal. AIG. Katrina. Fukushima. And on and on.
Knowledge Management (KM) is supposed to make the right information available to the right people at the right time in the right form—and to the best level of certainty possible—for making the most appropriate decisions when and where they are needed. KM should also direct the attention of decision makers to critical information and help them make sense of it. The bigger the stakes, the more situational awareness and mindfulness are needed. Continue reading