In Part 2 of this article, I explained that, without careful thought, intervention in a complex situation will, more often than not, lead to unintended consequences. If we don’t lift our game, I promise...
Decision failure patterns in complex environments The two decision failures I covered in Part 1 have different causes, but follow similar patterns. The hit man example is a case of “throwing the baby out...
Many years ago, I was hooked on reading crime thrillers, especially the kind that ended with an unexpected twist. One of these in particular has stuck in my mind to this day because the...
Back in the day when coding was new, as soon as software team was hired for a project, management would command: “code”. No design, no planning, no requirements, no oversight, nor QA. After too...
So this is pretty basic. But it’s huge. Problem: You are working at a bank and have been tasked with developing a new customer care program. You’re making good progress, and reach out one...
In the swirl of events, I’m often left wondering if there’s something deeper going on. Our leaders seem to be increasingly missing the bigger picture. A glimpse, here and there, into the underlying cause...
When asked “who created Apple?”, it’s tempting to say Steve Jobs did it. The truth is that, although he may have been necessarily, he was not sufficient. Similarly Bill Gates, who (as Malcolm Gladwell...
Last month I received an intriguing email inviting me to an event at Kimberly Wiefling’s house. I’d met Kimberly before through Jonathan Trent, as part of the work I’ve been doing to help out...
Great leaders make the right call at the right time to deliver outstanding results. They avoid relying on outdated mindsets and practices in a complex and changing environment. Leaders today must be willing to...
