Inattention to critical knowledge is an old problem. Lessons are forgotten, near misses are ignored, caution is dismissed, disasters result. Titanic. Bhopal. AIG. Katrina. Fukushima. And on and on. Knowledge Management (KM) is supposed...
Earlier this year, the newly appointed White House CTO Megan Smith told Wired Magazine that the tech industry needs to “show up” in DC. It’s starting to happen: award-winning teams from around the country flew to Washington earlier this...
In our years building decision intelligence models for domains like banking, telecom, and more, the project that I am most proud of is the work that we did for Liberia in collaboration with The...
There’s a well-known psychological experiment, where children are offered a marshmallow, and told that if they could wait a few minutes before eating it, they’d get two. The kids who could handle the delayed...
So one of my favorite things about decision intelligence is its promise to help to overcome unintended consequences. As a way to capture both mental models, as well as providing an ongoing infrastructure to...
I had a house once with a lot of stuff, and a big basement. Sometimes when I needed to find something quickly – a Philips screwdriver maybe, or a glue gun – there were...
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