Responsibility, authority, and insanity
So this is pretty basic. But it’s huge. Problem: You are working at a bank and have been tasked with developing a new customer care program. You’re making good progress, and reach out one...
So this is pretty basic. But it’s huge. Problem: You are working at a bank and have been tasked with developing a new customer care program. You’re making good progress, and reach out one...
I’m going to write a series of posts about the core elements of a decision model. This one’s about Levers: simulations of things you can change as you make the decision. We might also have...
The software engineering revolution is happening again. I was a coder before software engineering, and it wasn’t pretty. When we needed to build a new program, we’d get together with the end customer, and...