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Responsibility, authority, and insanity

So this is pretty basic.  But it’s huge.

Problem: You are working at a bank and have been tasked with developing a new customer care program.  You’re making good progress, and reach out one day to a colleague for their ideas.  Word of the meeting gets around, and an executive walks into your office one day, assuming you’re floundering, and tells you what to do.

Problem: Your second grader is in trouble at school.  Teachers and other parents call you on the phone, asking you to fix the problem.  You are starting to develop some good ideas and making plans.  But one day, the school principal makes the decision to move your child to a special classroom.

Problem: You work on an automobile assembly line.  Your bonus depends on the quality of the cars you help to build.  You see a problem with a welding machine which would cost $100 to fix.  But management won’t approve the repair.

What’s the common pattern here?  It’s responsibility without authority: a good recipe for insanity.

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Decision models are the requirements language for DI apps

The software engineering revolution is happening again.

I was a coder before software engineering, and it wasn’t pretty.  When we needed to build a new program, we’d get together with the end customer, and ask a lot of questions, then go back to the office to write code.  It didn’t go very well.  It was like construction without blueprints, manufacturing without CAD. Continue reading

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Why Decision Intelligence?

The greatest challenges facing humanity in the 21st century require that we do a better job of integrating people, processes, and technology. Whether we’re talking about how to distribute medicine and doctors to solve a health epidemic, or looking to reduce supply chain risk in a complex multinational organization, we must use computers, data, and our own judgment in unprecedented ways.

The good news is that there’s a simple way to think about how we can work together with data and other experts in complex situations. Continue reading

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